Boom in Sales for Lancashire Mattress Maker

Lancaster-based mattress maker Feather and Springs have cited the the so-called ‘staycation effect’, and the growth in online hotel reviews, has led to an increase in sales to hotels.

Feather and Springs, who currently has two new showrooms in Kendal and Lancaster, and a growing e-commerce operation, say there are also plans to create more jobs as a new showroom opens in 2018.

The company has experienced rapid growth by focusing on the residential market, selling direct to the public.

The firm is also winning commercial contracts with major hotel chains, such as English Lakes Hotels, and has created five new jobs in the last six months.

Chris Cannon (pictured above right), a director of Feather and Springs, said: “There are a number of factors behind our success. We are a local family business making our own beds here in Lancaster.

“People like the fact they can buy direct from the manufacturer, which is rare in our industry.

“Another factor is our focus on quality as we’re towards the premium end of the market. Most of our customers so far have come from word of mouth recommendations.”

Mr Cannon added: “The growth in domestic tourism means more hotel businesses have money to invest in their properties.

“Social media and sites like TripAdvisor have also made hotels wary of bad online reviews around sleep quality, so they’re investing in quality mattresses to reduce that risk.”

Feather and Springs has received financial and business growth advice from local accountancy and business advisory firm Moore and Smalley.

Moore and Smalley advised the family on the formation of the new business and structuring it for rapid growth, as well as advice on property issues and financial planning.

Adam Parton (pictured above left), a partner at the firm, said: “Nicky, Chris and the team have used the skills and know how from the original business, to create a real stand out brand in the residential bed and mattress marketplace.

“It’s a great success story and shows how entrepreneurial flair and hard work can help UK manufacturing to diversify and thrive. It’s good to see them creating jobs in the local area.”

Feather and Springs has its headquarters, manufacturing operation and factory shop on the White Lund Industrial Estate in Lancaster. The other showrooms are in Kendal and Lancaster. The company employs 14 staff.

Moore and Smalley is an award winning firm of chartered accountants and business advisors with offices in Kendal, Kirkby Lonsdale and Lancaster.


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